Frequently Asked Questions

All prices for products (and the associated costs of shipping and tax) are shown in U.S. dollars. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates. 

Bea Royalty currently accepts all major credit cards. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or cancelled automatically. Products purchased by you are for personal or gift use and not for commercial use.

Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to complete your order. Once a properly completed order is received, authorization of your form of payment is received, and we have accepted your order, we will promptly place your order in line for shipment.

Customer satisfaction is our number one priority!

While we guarantee a safe delivery, and we will do our best to meet your requested delivery date, we DO NOT and CAN NOT guarantee the date and time of delivery.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once a package has been shipped, the address can not be altered.

There are no returns, modifications, or cancellations allowed on any orders once it has shipped.

Please notify recipient in advance to expect delivery of non-perishable items. Confirm that the recipient will be home or at their office and that the delivery address is correct, as UPS will not forward packages.

*Bea Royalty's items are not for resale or for commercial or reseller accounts. Shipping rates may differ for merchandise purchases.

We will ship internationally, to P.O. Boxes, FPO, APO addresses or to Hawaii or Alaska but only to a valid street address that a delivery person can knock on the resident's door.

*Before placing an order using an U.S. and international billing and/or specific mailing address, please contact our Customer Service Department for these special delivery requests via email at customerservice@bearoyalty.com.*

Any confirmed and shipped order that is refused by the customer and returned to us is subject to a 20% restocking charge.

Customer satisfaction is our number one priority!

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once a package has been shipped, the address can not be altered.

There are no returns, modifications, or cancellations allowed on any orders once it has shipped.

We are as passionate about customer satisfaction as we are about our company. Your order is guaranteed to arrive in perfect condition, no matter the weather. 

*All returns must be authorized through our Customer Service Department first before being shipped back to our warehouse. Failure to do so may cause a delay in processing your return.*

All returns will be for a store credit. Exchanges must be placed as a new order. A 20% restocking fee will apply for all non-defective merchandise. Shipping is non-refundable for non-defective returns. Consumer is responsible for return shipping for non-defective returns. A return label will be provided if determined damaged/defective/mis-shipped.

All new, unused items can be returned within 14 days of the delivery date. All items must be returned in new, unworn, unaltered, unwashed, undamaged and unused condition with original box/packaging, including manufacturer tags, parts, and accessories. Additional details, photos, etc. may be requested. Please contact Customer Service via email at customerservice@bearoyalty.com within 14 days of receiving your order and for approval before returning your item.

If, for any reason, you are not completely satisfied, simply contact our Customer Service Department via email at customerservice@bearoyalty.com to return your order for further assistance.

Contact our Customer Service Department for further assistance via email at customerservice@bearoyalty.com.

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